How It Works:

For your first pickup, simply place your items in any bag with your name on it. For all future requests, we’ll
provide you with a VIP laundry bag to fill with the items you want cleaned. There’s no minimum amount
required!
Simply place the bag out for your driver by 8am on the morning of pickup. Be sure to specify the location where
you’d like the driver to pick up your items (if it’s not your front door). We’ll return your cleaned items on the next
day we’re in your area.
We will store your card on file for convenient pay-as-you-go payments.
If you have special requests, you can leave instructions through our online portal or by sending a text to 315-633-4024, choose prompt/option 2.

Schedule Your Own Pickup & Delivery:

You have full control over your service! You can easily schedule your pickup and delivery using our texting
system, online portal, or by calling any of our three locations.

Pick Up Questions:

How often does the driver stop?

Most of our routes are bi-weekly, either Monday and Thursday or Tuesday and Friday, depending on your
location.

Is there an additional charge for the delivery service?

The service is free.

Do I need to be home when the driver arrives?

No.

Where do I leave my bag for the driver?

The drop off/pick up location will be discussed and decided upon during your initial call. The location should
also protect your items for the wind, snow and rain.

Drop Off Questions:

When will my items be back?

Your items will be delivered on the next scheduled route day. Alterations items may take a week to complete.

What if I need an order sooner than the next delivery day?

You are always welcome to stop by one of our locations for faster service.

What if I forget to leave my bag out and need my items by the next route day?

You are always welcome to drop your delivery bag at one of our locations and tell us to deliver the completed
order to your home on the next route day.

What if I have an alteration, a minor repair, or spots on an item?

Please enclose a note in the delivery bag with any special instructions. For alterations, you can either pin the
item at home or include measurement instructions, for example: hem cuffs 2” or take in waist 1”. Not sure? We
are always happy to help you at one of our locations.

What if I go on vacation or don’t want my order delivered on the next route day?

Call or text us at 315-633-4024, choose prompt/option 2 to let us know the dates you’d like us to stop and start
your service.